Terms & Conditions

In these Terms and Conditions, the "Company" will mean TellMeWine.hk and the "Customer" will mean any person, firm, company or body which places an order with the Company. The TellMeWine.hk website and all sub-domains are referred to as the “Site”. Please read these terms and conditions carefully before using the Site. By using the Site or any part of it, you agree that you have read these terms and conditions and that you accept and agree to be bound by them.


General
TellMeWine.hk is located in Hong Kong. It is illegal to sell alcohol to people under the age of 18. By placing an order on TellMeWine.hk, the Customer should confirm that his/her is aged 18 or above.
The Customer shall also agree that any alcohol purchased from TellMeWine.hk is intended for personal consumption and not for resale. 


Price & Vintages
All prices and vintages on this wine list are subject to availability and the Company reserves the right to reject the order in the event that any of the products or services requested are unavailable. 


Taxes
All product prices listed are in HK dollars which includes tax and duty. The Company reserve the right to revise the prices subject to change by HKSAR government duty adjustment.


Ordering Schedule
For orders that are placed on Monday to Friday before 12:45 pm.


Payment Terms
· We accept payment by VISA, MasterCard only.
· For all the orders, you are required to make the payment online using VISA and MasterCard.  The online transaction processing is provided by Paypal using the highest commercially available encryption technology - 128-bit SSL encryption. All confidential information is automatically encrypted before it is transmitted, to protect the data from being read and interpreted.


Modification to Terms and Conditions
TellMeWine.hk reserves the right, at its sole discretion, to change, add or remove portions of these Terms and Conditions at any time. The Customer has the responsibility to check these Terms and Conditions each time before using the Site and agree that all subsequent purchases, submissions and all other uses of the site will be subject to the Terms and Conditions.
If there is any inconsistency or ambiguity between the English version and the Chinese version, the Chinese version shall prevail.


Refund Policy
The Customer is requested to examine the goods immediately upon delivery for any deficiencies and/or damages. Claims (if any) must be lodged to our order desk hotline +852 2428 7722 at the time of delivery, otherwise we shall have the discretion to refuse your claim after delivery.
The signed delivery note/ invoice (sales slip) by recipient will be deemed to be your acceptance of goods with full satisfaction and no return will be accepted thereafter.
Refund is only available when valid original receipt is provided and refund guarantee will only be applicable on wine or champagne below HK$600 (per bottle) .
Due to the characteristics of the merchandise, we are not able refund payment or accept returns once purchased bottles are opened.
In the event that you would like to claim a refund or return, please call order desk hotline +852 2428 7722 within 7 days from the date of delivery.


Copyright
All content included on the Site, including, without limitation, text, articles, graphics, logos, user interfaces, button icons, images, photographs, audio clips, video clips, digital downloads, data compilations and software, (“Content”) is the property of TellMeWine.hk or its licensors, product suppliers or content suppliers (including users who supply content) and is protected by applicable copyright laws. The design, selection, arrangement, coordination and compilation of all content on the Site are the exclusive property of TellMeWine.hk and are protected by applicable copyright laws. All software used on the site is the property of TellMeWine.hk or its software suppliers and is protected by applicable copyright laws.


Warnings
Drink responsibly and alcohol should be consumed in moderation.
You must be over 18 years of age to order from TellMeWine.hk